Refund policy

At KUPPA, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned if opened or used:

• Pet grooming products
• Pet hygiene items
• Personalized products
• Clearance or final sale items

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.